Support
Support for the Free-tier Beta is best-effort and focused on the newest identified build and the current supported macOS baseline (26.4+).
Before you report
Section titled “Before you report”- Preserve the phrase library — export a
.phrasepilotbackup if the issue might involve data. - Note Astramar version and build.
- Note macOS version and whether you use Apple silicon or Intel.
- Confirm whether the problem still happens after a clean quit and relaunch from Applications.
- Reproduce with synthetic phrase content when possible.
- Export and review a metadata-only Diagnostic Summary (Settings → Library) when the issue involves launch, save, paste, permissions, or migration.
Include in the report
Section titled “Include in the report”- Astramar version and build
- macOS version
- distribution channel (controlled cohort / Mac App Store / verified direct / development)
- the affected feature
- steps to reproduce
- expected and observed behavior
- whether clipboard-only delivery works
- a reviewed diagnostic summary when available
Never include in an ordinary public report
Section titled “Never include in an ordinary public report”- passwords, API keys, OAuth or session tokens
- clipboard contents
- private phrase libraries (
.phrasepilot/data.json) - customer data, internal URLs, or scripts with secrets
- unredacted Console crash samples that still contain private paths or window titles
Security vulnerabilities and credential exposure follow the published security reporting process instead of a detailed public issue.
Where to send it
Section titled “Where to send it”- Bugs and help: [email protected]
- Billing, tip receipts, and refunds when purchases open: [email protected]
- Product ranking that is not an urgent bug: [email protected] or the Feedback page
- Partnerships, licensing, and press: [email protected] on About
Keep private phrase content out of email. The public Support page lists product addresses.